QUESTIONS/ANSWERS TO HELP YOUIt is suggested that you read all of the following questions and answers to help you gain a better understanding of Web site usage. However, if you have a specific question that matches one of the questions listed below, you can jump to that question and get the answer by clicking on the corresponding question below:
What browsers are supported?
Why is the popup window not displaying correctly?
What is a supporter?
How many characters can there be in a “Moo”?
What is a “Moo”?
Are the letters in the grey shaded boxes case sensitive?
How many supporters can I have in my network?
When I add a resource my supporters don’t see it right away. What am I doing wrong?
How can I avoid entering my User Name, Password, and the Image text each time that I sign on?
How can I stop using the automatic sign in feature so that someone else can also use the Web site using a different User Name and Password?
Why do I not see any response to my MOOs?
How do I add Supporters when I do not know anybody’s User Name or e-mail address and I have not received an invitation from a friend?
I cannot find my psychological disorder. How can I add it?
I do not want to keep signing on to check for new MOOs. Can I be notified when there is a new MOO?
Is there a way for me to see an overview of the site?
I still have a question not answered. How do I get the answer?
What browsers are supported?Right now the only browsers that are supported is the following:
Why is the popup window not displaying correctly?Because you need to have one of the newest browsers, look at list above.
What is a supporter?A supporter is someone that helps you deal with your psychological issues by offering advice and giving support.
How many characters can there be in a “Moo”?The number of characters is unlimited.
What is a “Moo”?A “Moo” is a post.
Are the letters in the grey shaded boxes case sensitive?No, the letters are not case sensitive.
How many supporters can I have in my network?The number of supporters could be everyone on the site. So no, there is no limit.
When I add a resource my supporters don’t see it right away. What am I doing wrong?You are doing nothing wrong. When you add a resource it first has to go through the admin before it is approved. Once it is verified, everyone will be able see that resource you provided.
How can I avoid entering my User Name, Password, and the Image text each time that I sign on?Check the “Remember login” checkbox before you click the “login” button when you sign in. Do not use this option if the computer is being shared by multiple people without using separate operating system user accounts or is a computer used by the general public (e.g., at a library).
How can I stop using the automatic sign in feature so that someone else can also use the Web site using a different User Name and Password?After automatically signing on, go to the Settings page by clicking the “Settings” button. Uncheck the “remember login” checkbox.
Why do I not see any response to my MOOs?You need to have at least one Supporter to see your MOO. To check who your Supporters are, go to the Supporters page by click the “Supporters” button. Look at the “Your Supporter” section to see who your Supporters are.
How do I add Supporters when I do not know anybody’s User Name or e-mail address and I have not received an invitation from a friend?If you have this situation and you want to communicate with others on the Web site or you want to keep increasing your Support Network, there are two things that you should do, as follows:
- Add your psychological disorders or the ones of people that you support or indicate that the specific disorder does not matter: Go to the Settings page by clicking the “Settings” button. Look at the top section. Check or leave uncheck the “You are a caregiver, parent, family member, relative, friend, or other” checkbox, as appropriate. Check or uncheck the option “Support or be supported for all psychological disorders” depending on whether you care which psychological conditions people in your support network are involved with. If you have this option unchecked, add psychological disorders by clicking the “Add Disorders” button, click on one of the psychological disorders, and click the “Add disorders” button. Make sure that each selection starts with hyphen characters. Repeat as needed to add all of the disorders. Note that you can select multiple disorders at one time by pushing down the control key while you click the mouse on each disorder. When you are done, all of your disorders should be listed under the “Add disorders” button. In the future, you can remove any of the disorders by clicking the appropriate “remove disorder” link. It is suggested that you choose all disorders listed that relate to the disorders with which you are involved to increase your chance of finding supporters. If the “Support or be supported for all psychological disorders” option is unchecked and you do not add any specific disorder, it will be more difficult for others to find you to request approval for you to be added to their support network (and they would be added to your support network).
- Find others people that can help you deal with your psychological disorders or you can help: Go to the Supporters page by clicking on the “Supporters” button. Click on the “search” button next to “Search top 20 users based on your Psych. Disorders:” in the “Search for a supporter” section. To find people supporting people with your disorders, click the “search” button next to “Search top 20 caregivers, family, friends, etc. by Psych. Disorders:” instead. You can do one or both of these searches. The User Names of the closest matches to your disorders who are not already your supporter will be listed. Note that the number of people shown can be less than 20, depending on well your disorder or disorders match with the current users on the Web site. Click the “Add supporter” button next to the site users that you want to add, or even better, click the “Add All” button. Each person that approves your supporter request will be added to your personal support network. Another way to grow your support network is to click on the “search” button next to “View your supporters' supporters:” in the “Search for a supporter” section. The User Names of your existing supporter’s supporters that are not already your supporter will be listed. Note that some of these people might not be dealing with the mental disorder with which you are involved. However, they can still provide helpful comments.
Keep on signing on and doing searches, making supporter requests often. More matches should be found as more users join the Web site.